In the days from September 13 to September 27, 2022, Deo Ca Traffic Infrastructure Investment Joint Stock Company (HHV) organized training sessions on communication skills, behavioral skills and customer service for staff at the toll stations of Bac Hai Van, Cu Mong, An Dan, Deo Ca, Ninh Loc, Bac Giang – Lang Son and Trung Luong – My Thuan expressways.

Employees of Trung Luong – My Thuan expressway toll station participate in the training program

The training programs are directly taught by Dr. Nguyen Van Sang – Training Assistant of Deo Ca Group. The topic “Handling the situations and customer service skills” with the aim of spreading the corporate culture of Deo Ca, understanding the ideology and operating tools; improving skills and sharing experience in handling situations for employees working at toll stations when serving customers.

During the training sessions, trainees working at toll booths shared about actual situations and how to solve problems and handle situations to get more advice and guidance from lecturers to serve customers better. Besides, the trainees actively discussed many situations and questions posed by the lecturers.

Dr. Nguyen Van Sang shares his experience in customer service for employees working at Cu Mong tunnel toll station

Dr. Nguyen Van Sang said that the students’ learning spirit is very serious. Through this training program, employees have deepened their understanding of Deo Ca corporate culture, gained more experience, cultivated skills in professional work to increase service value, and makes an impressive difference in customer satisfaction.

Ms. Nguyen Thi Kieu My – Ticket Accountant at Trung Luong – My Thuan Expressway Management Enterprise said that because the road is new, there are some problems such as the customers’ ETC accounts don’t have enough money, etags are unable to read, etc. We have to handle the problems as quickly and accurately as possible and explain to customers the reasons for the error, but some customers are unsatisfied with having to wait.

“After taking the course, I feel much more confident to handle situations quickly, overcome the embarrassment and the most important is to satisfy customers” Ms. Kieu My added.

BY TRA MY